Frequently asked questions
Questions about working with us and handover.
Answers about access, approvals, pricing and handover files.
Enquiries and access
What should we send in our first message?
Send your website address and describe the work you need. Do not send passwords.
What access is needed?
Depending on the work, we request a WordPress role, ad account permissions or limited API access.
Quotes and payment
How ad spend and service fees are billed
Platform spend and service fees are listed separately.
When are the cost and timeline confirmed?
Once the page, campaign or workflow list is agreed, the cost and timeline are set out in the written proposal. Every project is scoped and quoted in writing before work starts.
Publication and handover
How approval works before publication
We publish only after you approve the preview or draft.
Who keeps the files?
You keep the deliverable files and access to your business accounts.